Intern FOYS

Are you energetic, professional, commercially minded, and eager to learn? Then apply for an exciting internship at Focus On Your Sport!

Focus On Your Sport (FOYS) is building a future-proof platform for sports organisations that supports athletes, fans, and organisations alike. All sport-specific elements are managed within a single system. In the five years since its founding, our company has proven itself in the Dutch market and is now establishing its name internationally. We are currently active with more than 15 different federations/sports organisations and 4000 clubs in 5 different countries.

Job description

As a Customer Success Officer at FOYS, you will be the key link between our clients and our platform. You will be responsible for building strong relationships with our users and guiding them in the use of our platform. You’ll resolve issues, answer questions, and proactively support clients to enhance the overall experience for athletes, fans, and organisations alike. You will work closely with our team to gather feedback and continuously improve our services.

Responsibilities

Responding to client inquiries through various communication channels (email, phone).
Proactively following up on client interactions to ensure their needs are met.
Identifying opportunities to enhance customer satisfaction and suggesting improvements to our services.
Resolving issues and providing technical support to clients.
Collaborating with internal teams to share client feedback and contribute to platform improvements.

Requirements

Excellent communication skills in Dutch, both written and verbal.
A customer-focused attitude and strong empathy.
Problem-solving abilities and a proactive mindset.
An affinity with sports and technology is a plus.
The ability to work independently while also being a strong team player.

What we offer

The opportunity to be part of a dynamic and passionate team striving for positive change in the sports world.
Room for personal and professional growth within a fast-growing start-up.
Competitive salary and benefits.
Flexible working hours and the option to work partly from home.
The chance to impact the experience of thousands of sports enthusiasts.

Do you have a passion for sports, excellent communication skills, and a desire to help clients succeed? Then send us your CV and cover letter; we look forward to hearing from you!